Your browser does not support JavaScript!

FAQ



  1. REGISTRATION
  2. ORDERS AND DELIVERIES
  3. PAYMENTS
  4. RETURNS

 

1. REGISTRATION

Can I access with the University credentials?

If you are a Student, Alumnus or Professor at the University or if you belong to the Administrative and support staff, access by entering your university credentials: in this way you will automatically be recognised in the Portal and will therefore be entitled to the promotions and discounts dedicated to you.

Enter the “Login” section and click on “Access from here”.

How can I make a new registration?

If you are not registered in the Portal and if you do not possess the University’s institutional credentials, to be able to use the e-commerce service you must register. Registration is free.

Enter the requested data in the “Register” section and complete the procedure, confirming registration from your email account. After these steps, you can start using our site.

It is important to enter a valid e-mail address because you need it to receive confirmation of orders, notices on the sending of products and other useful information.

The password can be any word or combinations of letters easy for you to remember. We advise you to use both letters and numbers avoiding, for security reasons, publicly known numerical combinations such as your date of birth and telephone number. The password cannot contain special characters (for example "()!?-_/") or accented letters.

How can I change/recover my password?

If you are already registered, but have forgotten your password, you can request a new one, through the “Forgotten password” function in the login screen.

You will receive the password at the e-mail address you have used to register in the Portal.

If you are a Student, Alumnus or Professor of the University or belong to the administrative Staff, to reset the password you must recall the “Change password” function or “Forgotten Password” function in the authentication screen.

Be warned that the change will be extended to all University applications.

Why must I register?

Registration in the Portal allows you to be recognised, to access your personal “My account” area from which you will be able to:

-       Update personal details.

-       Display the history of your sent orders.

-       Check the delivery status of your sent orders.

By registering, you will also be able to:

-       Benefit from the promotions and discounts reserved for you.

-       Create a wish list where you can collect the products you want to monitor for any future purchases.

Who sees my data?

Your data will only be used by the Bookshop of Università Cattolica and by its partners (such as couriers, banks, e-commerce services suppliers) for managing orders.

Under no circumstances will they be transferred to other companies and people who have nothing to do with your order.

In order to be informed about promotions and offers relating to services and products offered by the University Bookshop you must consent to the processing of your data for marketing purposes.

At any time you can decide to revoke or grant the authorisation by accessing your personal area.

2. ORDERS AND DELIVERIES

How can I look for products?

If you have the necessary information for looking for a book (title, author, ISBN), enter it in the search bar at the top; otherwise, you can browse our catalogue and move to the various thematic areas.

If the book you are interested in can be purchased, you can enter it in the basket and complete the order.

If, instead, the book cannot be ordered, you will find a link for requesting information about it.

You will also find the merchandising catalogue of the University from which you can select clothes, objects and stationery.

Can I buy university books?

If you are a student of the Cattolica and want to find out which books you need for the courses you are attending, you can carry out a search leafing through our “Adoptions” section divided by faculty.

How do I make an order?

The products you want to buy and which are available for the order are marked with an icon which allows you to enter them in your basket.

The basket can be changed right up until you pay. When you have finished your purchases, proceed with confirming the basket.

Once you have paid, the basket cannot be changed.

For the products you don’t find or which cannot be purchased, you can contact us via the form found on the site.

Where will the product be delivered?

Products bought online can also be collected from the University’s Bookshops.

Therefore, when confirming the order you can choose:

-       pick-up FREE OF CHARGE from the Università Cattolica Bookshops in Milan and Brescia,

-       delivery to your own residence/domicile by courier.

Delivery charges are euro 5.50 all over Italy.

For deliveries outside Italy contact us at the address vp.online@unicatt.it

How do I check my order?

You can check the status of your order directly in your personal area.

When the order is sent, you will receive a notification e-mail with the link for following the delivery.

The delivery days indicated during the purchase must be understood as working days.

If you want to completely or only partially cancel an already confirmed order, you can contact us at the address vp.online@unicatt.it This option is only allowed when the order is “in preparation”; once sent, the order can no longer be changed.

When is the order sent?

When the order is ready to be picked up you receive an e-mail at the address entered during registration/access.

If the purchased orders are not immediately available to be sent, the Bookshop reserves the right to proceed with sending them when the whole order is complete.

On the other hand, if you want to receive already available products as quickly as possible, you can contact the address vp.online@unicatt.it

How long do I have to pick up the products?

Once you have received the e-mail you have 7 days to pick up your order. After 7 days you will be contacted to remind you to pick up your order.

After 30 days it will no longer be possible to pick up the order and, at the same time, the order will be cancelled. You will be notified of this by e-mail.

If I don’t pick up how do I get reimbursed?

If you don’t pick up you won’t be able to ask for a reimbursement.

For further information you can email vp.online@unicatt.it
 

3. PAYMENTS

How can I pay?

You can pay by Credit Card (Visa, VPay, Mastercard, Maestro, Nexi, Masterpass, PostePay), PayPal, 18app, the Professor’s Card.

No cash payment is possible.

Nor is it possible to pay at the pick-up point.

When is the amount charged?

The amount is charged on the credit card only when the order is “Ready for delivery”.

If the order is changed, even following verification of the actual availability of the products, a charge will be requested for the actual amount of the order at the time of delivery.

Can I receive an invoice?

An invoice will be issued for all orders.

Therefore all the relevant fields must be filled in correctly:

-       fiscal code, for individuals.

-       fiscal code, VAT number and company name, for companies and free-lance workers.

The invoice will be sent attached to an e-mail and can be downloaded in PDF format from the details of the order, immediately after the products have been sent for delivery.

The delivery note on the other hand, valid for exercising the guarantees, will be attached, inside the parcel.

4. RETURNS

Can I benefit from the right of withdrawal?

You can exercise the right of withdrawal on the goods purchased on our site within 14 days of receiving the same.

You cannot exercise the right of withdrawal on goods purchased with 18app and the Professor’s Card.

To request a return, contact us at vp.online@unicatt.it: we will send you our authorisation and all the instructions necessary for proceeding.

IMPORTANT: The return CANNOT be made to Bookshops.

For further information please consult the section “Right of withdrawal and reimbursements” in the Sale Conditions.

I have received a product I haven’t ordered. What shall I do?

If you have encountered a non-conformity in the delivery, contact the address vp.online@unicatt.it specifying the problem in the details. We will carry out all the warehouse checks necessary for verifying the mistake.

I have received a faulty/damaged product, what shall I do?

If you have received a faulty/damaged product, contact us at the address vp.online@unicatt.it specifying the problem in the details so that we can proceed with replacing the product.

In my order there is a product missing, what shall I do?

If you haven’t received a product, contact us at the address vp.online@unicatt.it indicating the missing product. We shall proceed with sending you the product.

How and when will I be reimbursed?

If you have paid by credit card, you will be reimbursed by a credit for the amount made on your card. By law, reimbursement must be made within 30 days of the return of the products.

Enter the code for the download.

Enter the code to activate the service.